Recharge Rate Information

Overview

The UCSF Integration Services Team implemented the Mule Platform (Enterprise Service Bus and API Manager) to integrate applications and replace the many point to point interfaces within the organization. IT Roadmap funding was provided for 3 years (starting June 2014), to recruit a team, choose and implement an integration platform and build integration solutions for the UCSF Enterprise. The IT Roadmap funding ended in June 2017.

To develop a funding model to support the team and platform beyond June 2017, Integration Services formed a Maintenance and Advisory Group in August 2016. The group consists of current costumers, IT Finance and members of the Integration Services team and met regularly throughout 2016/2017 in order to:

  • Develop an hourly recharge rate for Integration Services Team time spent on project implementation
  • Develop a monthly recharge rate to cover costs associated with support and maintenance of the integration in production

The Recharge Proposal was submitted to UCSF Budget and Resource Management in June 2017. The Recharge Proposal was approved in August 2017 and takes effect from July 1, 2017.

Rates

Project implementation (hourly rate) - $120

Mule Platform Maintenance and Support Services:

Table showing monthly rates for support and maintenance of production interfaces
Category Rate
Small sizing – per month $200
Medium sizing – per month $350
Large sizing – per month $500
Small PaaS (Platform as a Service) – per month $350
Large PaaS (Platform as a Service) – per month $500
Custom Plan – per month $4,000
Platinum Support Upgrade – per month $250

 

The UCSF group or department requesting the integration project provides this funding.

Integration Services will recharge for services on a monthly basis.

Support Hours

Standard support hours are 8am to 5pm, Monday through Friday (excluding UCSF Holidays).

Platform as a Service (PaaS) customers receive first-level platform support during standard support hours (application issues must be triaged by the PaaS team).

Customers who have selected the Platinum Support Upgrade option in addition to their standard monthly charge receive 24x7 support.

See http://integrationservices.ucsf.edu/support for information on how to report issues.