Support

Submit a Ticket

  • Contact the UCSF IT Service Desk to open up support tickets and have them assigned them to our team.  We have two assignment groups:
    • Apex_Interface_Production_Support - used for Apex interface support
    • ITS_BA_Integration_Services - used for support of the Mule platform (Enterprise Service Bus and API Manager)
  • All users at UCSF can create tickets via the Employee Self Service Site.

On-call Support

  • Our on-call support is listed in Pager Duty
    • Apex - Our primary on-call schedule is listed under Apex – Interface Production Support Level 1. Our secondary on-call is level 2.
    • Mule Platform - Our on call schedule is listed under "Mule-Platform Support"

General Questions

Requests for new interfaces/changes to an existing interface:

  1. Access the Employee Self Service Site
  2. Select the Consulting And Development option in the Order Specific IT Services section (will require MyAccess login).
  3. Select the Interface Request form. 
  4. Complete the form and then click Order Now. A representative from the team will contact you in order to review your responses.