Submit a Ticket

• Contact the UCSF IT Service Desk to open up support tickets and have them assigned them to our team.  We have two assignment groups:
  • Apex Interface Production Support - used for Apex interface support
  • IT EIA Mule Integration Services - used for support of the Mule platform (Enterprise Service Bus and API Manager)
• All users at UCSF can create tickets via the Employee Self Service Site.

On-call Support

• Our on-call support is listed in Pager Duty
  • Apex - Our primary on-call schedule is listed under Apex – Interface Production Support Level 1. Our secondary on-call is level 2.
  • Mule Platform - Our on call schedule is listed under "Mule-Platform Support"

General Questions

• Contact our group distribution list

Requests for new interfaces/changes to an existing interface:

1. Access the Employee Self Service Site
2. Select the Consulting And Development option in the Order Specific IT Services section (will require MyAccess login).
3. Select the Interface Request form.